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Department: Customer Experience & Quality Assurance · Location: Remote, India (Work From Home)
Fast 2-minute application · Direct review
DIOORA is hiring an experienced and empathetic Sales & Product Support / Quality Support Specialist to join our remote customer delight team. In the luxury consumer electronics space, world-class post-purchase support and proactive quality management are just as important as the acoustic hardware itself. In this role, you will be the trusted guide for DIOORA customers—assisting them with pre-sales product inquiries, guiding them through Bluetooth codec pairing and ANC configuration, managing warranty claims, and identifying product quality trends that inform hardware and software iterations.
As a Sales & Product Support / Quality Support Specialist, you will handle multi-channel customer communications across Zendesk/Freshdesk, live chat, email, and WhatsApp Concierge. You will troubleshoot technical issues with audio latency, firmware updates, and smartwatch sensor pairing with patience and clarity. Crucially, you will document quality patterns, log defect anomalies, and coordinate with engineering and logistics teams to ensure swift product replacements and continuous quality improvements.
DIOORA creates premium wireless audio and connected smartwatches backed by an industry-leading 2-year warranty and a 7-day hassle-free return policy. We consider customer support our premier brand touchpoint. We empower our support specialists with the authority to resolve issues generously, without bureaucratic red tape.
B.Tech / B.E. preferred/required according to company criteria (Engineering, Computer Applications, or related disciplines).
Minimum 1+ years of professional customer experience, tech support, or quality support experience in a structured environment.
Outstanding support specialists frequently advance to Support Team Lead, Customer Experience Manager, Product Quality Analyst, and Technical Operations Coordinator.
Review of your customer support background, communication skills, and technical troubleshooting experience.
A practical exercise responding to 3 realistic customer technical scenarios and warranty claims.
A 30-minute virtual conversation evaluating your troubleshooting methodology and customer empathy.
Offer confirmation, hardware provisioning, and comprehensive support training.
Yes. This is a 100% work-from-home position open to qualified candidates across India.
You will utilize Freshdesk/Zendesk, WhatsApp Business API, Slack, and internal e-commerce admin portals.
We operate structured daytime shifts with fair weekend rotation schedules and compensatory offs.
Submit your details and resume. We evaluate every submission directly.
₹4,00,000 – ₹6,50,000 / year (Based on technical competency & metrics)
Compensation is based on skills, relevant experience, role requirements, and overall candidate profile.
100% Remote / WFH (India)
Full-Time Position
1+ Years Relevant Experience
Posted: 20 Aug 2026
Updated: 6 Sept 2026
• Open Until Filled (No Deadline)
Compensation is based on skills, relevant experience, role requirements, and overall candidate profile. DIOORA reserves the right to evaluate candidates individually through our standard selection process.
