Last updated: July 2026
Who we are
DIOORA (“we”, “us”) operates dioora.com. This policy explains what information we collect when you browse, create an account, place an order, or contact support — and how we use it.
Information we collect
- Account & profile — name, email, phone, password (encrypted), and preferences.
- Orders & shipping — billing and delivery address, order history, and payment status (card details are handled by our payment partners — never stored in full on our servers).
- Support — messages you send via contact forms, email, or chat.
- Technical — device type, browser, IP address, and cookies needed for security, cart, and analytics.
How we use your data
- Process and fulfill orders, returns, and refunds
- Send order updates, delivery alerts, and service messages
- Improve products, performance, and fraud prevention
- Send offers and newsletters only when you have opted in
Sharing
We share data only with trusted partners required to run the store — payment gateways, logistics, email/SMS providers — under strict contracts. We never sell your personal information.
Security
We use HTTPS, secure cookies, encrypted credentials, and industry-standard payment flows powered by Cashfree Payments. Access to customer data inside DIOORA is limited to authorized team members.
Your rights
You may request access, correction, or deletion of your personal data, or withdraw marketing consent, by emailing support@dioora.com or writing to us from Contact Us.
Cookies
Essential cookies keep you signed in and preserve your bag. Analytics cookies help us understand what works — you can control cookies in your browser settings.
Contact
Privacy questions: support@dioora.com
Founders: Mafizuddin Kamal & Nurul Amin — DIOORA
