Last updated: July 2026
When refunds apply
Refunds are issued for returns approved under our Return Policy, cancelled prepaid orders before dispatch, and verified cases of damaged or incorrect delivery.
Refund methods
- Prepaid orders — refunded to the original payment method (UPI, card, wallet, or gateway).
- COD orders — refunded via bank transfer / UPI after you share verified account details with support.
Timelines
- DIOORA initiates refund within 3–5 business days after return approval / quality check.
- Bank or gateway credit may take an additional 5–10 business days depending on your bank.
Partial refunds
If accessories are missing or packaging is damaged beyond resale standards, a partial refund may apply after assessment. We will always explain the adjustment before processing.
Failed payments
If an amount was debited but the order did not confirm, the hold typically auto-reverses in 5–7 business days. Still stuck? Contact us with the payment reference and we will chase it with the gateway.
Questions
support@dioora.com · Contact Us · Order help: My Orders
